Stream: For a Chromebook-style laptop that still offers WIndows, check out HP's brightly colored, ultra-budget Stream laptops.Chromebooks: Ranging from $200-500, the HP Chromebook line offers Google's Chrome OS in several well-made laptops.Update Oct 8: A representative at Dell responded to our request for comment stating that an investigation on the affected XPS 15 determined that one of its lithium-ion battery cells had failed. The company told Laptop Mag that this is not a systemic issue and that all other XPS 15 devices are safe to use, but did not provide evidence proving these claims.
"Safety is our biggest priority at Dell. We immediately contacted the customer, retrieved the system and conducted an investigation. The investigation concluded that the incident resulted from an internal failure within one of the lithium ion battery cells. This is not a systemic safety issue and Dell XPS notebooks meet all applicable safety standards and all other units are safe to use in the intended manner. Dell products are tested and certified to industry safety standards, including UL 60950-1, the Standard for Safety of Information Technology Equipment. We apologize for the damage this caused the customer and have worked with them to replace the unit."
A trending post on the r/Dell subreddit describes how an XPS 15 exploded for no apparent reason as it charged overnight.Redditor "u/mdntfox" writes that they had plugged the laptop in before going to bed, then heard a fizzing sound and saw a "bright orange inferno" lighting up the room. The XPS 15 owner ran out to grab water but returned to find the room filled with smoke.
"My house still smells like smoke, and I’m worried these fumes are toxic and cancerous," the Redditor posted. "My lungs still feel funky. I had to move my pet out of the house and Into my neighbors the smell was so strong. I don’t even now [sic] if it’s safe still having that thing in my home!"
Dell responded to our request for comment and said that an investigation into the affected laptop determined that the explosion was caused by an internal failure within one of the lithium-ion battery cells. The company claims that this is not a systemic issue and that all other XPS 15s are safe to use, but did not provide evidence showing that other potentially at-risk laptops had been looked into.
This particular XPS 15 9560 isn't under any warranty, however, Dell previously agreed to replace the batteries of out-of-warranty XPS 15 9550s after several users complained that battery swelling was causing their touchpad to lift. If you own an XPS 15, you might consider keeping your laptop unplugged overnight or when you are out of the house until Dell can provide evidence that all other units are safe. What's most concerning is that Dell confirmed that the explosion was caused by a battery error but didn't provide any reason for why it might have happened (damage to the laptop or using an unsupported third-party charger have been known to cause these types of incidents).
"Safety is our biggest priority at Dell. We immediately contacted the customer, retrieved the system and conducted an investigation. The investigation concluded that the incident resulted from an internal failure within one of the lithium ion battery cells. This is not a systemic safety issue and Dell XPS notebooks meet all applicable safety standards and all other units are safe to use in the intended manner. Dell products are tested and certified to industry safety standards, including UL 60950-1, the Standard for Safety of Information Technology Equipment. We apologize for the damage this caused the customer and have worked with them to replace the unit."
A trending post on the r/Dell subreddit describes how an XPS 15 exploded for no apparent reason as it charged overnight.Redditor "u/mdntfox" writes that they had plugged the laptop in before going to bed, then heard a fizzing sound and saw a "bright orange inferno" lighting up the room. The XPS 15 owner ran out to grab water but returned to find the room filled with smoke.
"My house still smells like smoke, and I’m worried these fumes are toxic and cancerous," the Redditor posted. "My lungs still feel funky. I had to move my pet out of the house and Into my neighbors the smell was so strong. I don’t even now [sic] if it’s safe still having that thing in my home!"
Dell responded to our request for comment and said that an investigation into the affected laptop determined that the explosion was caused by an internal failure within one of the lithium-ion battery cells. The company claims that this is not a systemic issue and that all other XPS 15s are safe to use, but did not provide evidence showing that other potentially at-risk laptops had been looked into.
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This particular XPS 15 9560 isn't under any warranty, however, Dell previously agreed to replace the batteries of out-of-warranty XPS 15 9550s after several users complained that battery swelling was causing their touchpad to lift. If you own an XPS 15, you might consider keeping your laptop unplugged overnight or when you are out of the house until Dell can provide evidence that all other units are safe. What's most concerning is that Dell confirmed that the explosion was caused by a battery error but didn't provide any reason for why it might have happened (damage to the laptop or using an unsupported third-party charger have been known to cause these types of incidents).
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